Returns & Exchanges
At HiBy, we stand behind the quality of our high-fidelity audio equipment and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your refund or exchange.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the device in its original packaging, including all cables, accessories, and documentation to ensure a full refund.
Ship to HiBy
Affix the provided shipping label or use a trackable carrier to send the item back to our designated service center for inspection.
Inspection and Refund
Once our technicians verify the product's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing