Frequently Asked Questions

Your guide to premium audio experiences and support

What is the standard shipping time for HiBy products?

We typically process orders within 1-2 business days. International shipping via DHL or FedEx usually takes 5-7 business days, depending on your location and customs processing.

Do HiBy music players come with a warranty?

Yes, all HiBy digital audio players and amplifiers include a 12-month limited warranty covering manufacturing defects. Accessories such as cables and cases are covered for 3 months.

How can I update the firmware on my HiBy device?

You can update your device via OTA (Over-the-Air) by connecting to Wi-Fi and checking for updates in the system settings, or by downloading the firmware from our official website and installing it via an SD card.

What is your return policy for high-fidelity audio gear?

We offer a 7-day return policy for items in original, unopened condition. If the product has been opened, a restocking fee may apply. Please contact support to initiate a Return Merchandise Authorization (RMA).

Are HiBy players compatible with all high-resolution audio formats?

Our devices are designed to support a wide range of formats including DSD, MQA, WAV, FLAC, ALAC, and AIFF, ensuring you get the highest quality playback regardless of your file type.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options such as Apple Pay and Google Pay for a secure checkout process.